A more impressive reply than the one from Sainsbury’s at least.

Dear Jane I admire the intellectual dexterity of your reply but I don’t think it answers my complaints. You omit to mention that paper bags can also be recycled and whereas plastic can usually be recycled no more than twice paper can be recycled ad infinitum.  And are you really expecting me to believe that it’s going to need a fleet of the huge Tesco lorries we see on the roads to carry the excess weight of paper bags?  That’s ridiculous.  But there’s really a more important point.  Yes the environmental problems can all be solved but they won’t be because the public is largely apathetically blind to the extreme peril we are all in. The Tesco attitude of look how well we are doing because every little helps in my view undermines resolve and encourages complacency.  Im glad you are doing what you are doing.  But you could do so much more.  Grateful for your carefully thought out reply though.  Thomas

On 2 Apr 2018, at 13:07, customer.service@tesco.co.uk wrote:

Hi Thomas

Thanks for getting in touch.

We certainly are concerned about the amount of plastic waste, and we have a seven year promise in place to remove all unecessary packaging and ensure that any remaining packaging is sustainable and recyclable.

You can read more about our ‘Little Helps’ plan here: www.tescoplc.com/little-helps-plan/foundations/packaging/

With regards to paper bags, we have looked in to this and have found that despite the perception of paper packaging being more environmentally friendly when compared to the plastic bags we provide at the moment, it actually isn’t when you look at the overall carbon footprint.  Essentially the reasons for this are that the paper bags are far heavier per unit than the plastic alternative meaning that the transportation of them from production to stores is more laborious resulting in more lorries on the road over all so more pollution as a consequence. 

Furthermore, the paper bags were single use meaning that once used they were then thrown away.  When looking at the plastic bags, they can be reused by the customer if they wish but more importantly they can actually be recycled.  You will see collection points for these in our larger stores.  Alternatively you can check out where you can recycle these in your local area using this link:https://www.recyclenow.com/

I will also add that the plastic bags on offer actually have a greater carrying capacity than the paper ones, so that combined with the information I have outlined above makes for a lower CO2 impact overall.

I hope this has been helpful. Please don’t hesitate to get back in touch if there is anything else I can do for you.

Kind regards

Jane Pollock

Tesco Customer Service
Tesco Customer Engagement Centre


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